Piraeus Bank’s achievements

In 2016, Piraeus Bank was the first to launch into the Greek market a new model of a fully automated e-branch offering a range of full-service banking transactions.

Inside the e-branch individuals as well as businesses and professionals can perform their transactions with security, speed and simplicity, since no special knowledge or digital skills are required. Facilitators (branch staff) are available during operating hours to assist with customers’ queries, to provide information about the services provided and instructions on how to use the Bank’s machines and digital services, as well as assistance in every transaction.

The Bank’s objective is to continue investing in “Modern Banking Experience” Branches to better serve its customers and improve their overall experience through the provision of innovative services. Combining in a unique way modern architecture and technological innovations, it designed and implemented a friendly, familiar and modern environment that provides smart banking services and transactions. The new branches have extended operating hours on weekdays and on Saturdays, confirming once again the high-quality service and the customer-centred character Piraeus Bank has been showing for many years, offering a significant competitive advantage.

The main piece in technology development and flagship of the e-branch, is the “Remote Cashier”, a VTM (Video Teller Machine), which is a customer interaction model that facilitates all banking, with customers feeling exactly the same service experience.

Currently there are 4 e-branches in the region of Attica.

Learn more: http://www.piraeusbank.gr/en/idiwtes/kanalia-eksypiretisis/e-branch